At VELVORITHA, we are committed to delivering refined quality. If your purchase does not meet expectations, our return process is designed to be clear, fair, and seamless.
Items must be unused, in original condition, and returned in their original packaging. Proof of purchase is required. Products showing signs of wear, damage, or alteration may not qualify.
Returns must be requested within 30 days of delivery. After 30 days, we may be unable to process a refund or exchange.
Once received and inspected, refunds are issued to the original payment method within 7–10 business days. Processing times may vary depending on your financial provider.
Email our support team with your order number and reason for return.
We will provide return authorization details and the appropriate return address.
Carefully package the product and ship it using a trackable service.
Customized items, final sale products, and gift cards are non-refundable. Shipping fees are non-refundable unless the return is due to our error.
For assistance, contact:
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (CET)
Your satisfaction remains central to the VELVORITHA experience. If you have questions regarding returns, we are here to assist with care and clarity.
Contact Support